Frequently Asked Questions (FAQ)
Welcome to the Amado Pet Shop Botanica FAQ page! We have compiled a list of the most common questions our customers ask. If you cannot find the answer to your question here, please do not hesitate to contact our support team.
Ordering & Products
Q: What kind of products do you sell? A: We specialize in premium, highly durable rubber dog toys designed for all types of play. Our collection includes chew toys, teethers, tug toys, and puzzle balls that are built to withstand even the most aggressive chewers.
Q: Are your toys safe for my dog? A: Absolutely. All our products are crafted from high-quality, pet-safe, and non-toxic rubber materials to ensure your pet’s safety during playtime.
Shipping & Delivery
Q: How long does order processing take? A: Our handling time is 0 to 1 business day. Orders placed before our daily cut-off time of 5:00 PM (EST) are processed on the same day or the next business day.
Q: How much does shipping cost? A: We offer a flat shipping rate of $5.99 for all orders under $100.00. If your order totals $100.00 or more, you automatically qualify for Free Standard Shipping.
Q: When will I receive my order? A: Once your order is processed, standard transit time within the United States is 1 to 3 business days.
Q: Will I receive a tracking number? A: Yes! As soon as your order is handed over to our shipping carrier, we will email you a shipping confirmation containing your tracking number.
Returns & Refunds
Q: What is your return policy? A: We offer a 30-day return policy. You have 30 days after receiving your item to request a return. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Q: Do I have to pay for return shipping? A: No, you do not. We offer completely free returns with zero restocking fees. We will provide you with a pre-paid return shipping label once your return request is approved.
Q: How long does it take to get my refund? A: Once we receive and inspect your returned item, we will process your refund back to your original payment method within 7 days.
Payments
Q: What payment methods do you accept? A: We use Stripe for secure checkout and accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
Q: Is my payment information secure? A: Yes. Your transaction is processed through a secure, encrypted connection. We do not store your credit card information on our servers; it is safely managed by Stripe, a certified PCI Service Provider Level 1.
Contact Us
Q: How can I get in touch with customer service? A: We are always here to help! You can reach us using the following details:
- Email: support@amadopetshopbotanica.com
- Phone: +1 305-547-1868
- Address: 1891 NW 21st St, Miami, FL 33142, United States