Last updated: October 18, 2026
This policy applies to purchases made through https://amadopetshopbotanica.com/, the online store operated by AMADO PET SHOP, INC under the customer-facing name Amado Pet Shop Botanica.
Business address: 1891 NW 21st St, Miami, FL 33142, United States
For questions regarding payments, shipping, returns, or refunds, contact support@amadopetshopbotanica.com or +1 305-547-1868.
Where we ship from
Every online order is packed and shipped from our store at 1891 NW 21st St, Miami, FL 33142, United States. We hold our own stock at this location. Orders are not dropshipped and are not shipped from outside the United States.
Where we ship to
We ship to street addresses and PO boxes in all 50 U.S. states and Washington, D.C.
At this time we do not ship to U.S. territories (including Puerto Rico, Guam and the U.S. Virgin Islands), to APO, FPO or DPO military addresses, or to addresses outside the United States. Checkout only accepts addresses in areas we ship to.
Carrier
All online orders ship with the United States Postal Service (USPS). We do not use any other carrier. Both USPS services we offer include:
- USPS Tracking, with a tracking number emailed to you when your label is created;
- insurance included by USPS of up to $100 against loss or damage;
- delivery to street addresses and PO boxes, six days a week (Monday through Saturday).
Shipping rates
We charge a flat shipping rate per order. The rate depends only on the USPS service you choose at checkout. It does not change with the number of items in your order or with your delivery address within the areas we ship to. We do not offer free shipping, and there is no order amount that removes the shipping charge.
| Shipping method | Flat rate per order | Order processing (handling) | Transit time | Estimated total delivery time |
|---|---|---|---|---|
| USPS Ground Advantage | $11.95 | 1–2 business days | 2–5 business days | 3–7 business days |
| USPS Priority Mail | $15.95 | 1–2 business days | 1–3 business days | 2–5 business days |
Our flat rates are based on the official USPS retail prices for a package of up to 1 lb shipped from Miami (USPS Notice 123, effective October 4, 2026). We charge the same rate to every address we ship to, so you pay the same whether your order goes across town or across the country.
The shipping charge for your order is shown at checkout before you pay. No handling fee, packaging fee or other charge is added to your order beyond the item price, the shipping rate you choose and any sales tax that applies.
Processing time
Orders are processed (picked, packed and labeled) within 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a Saturday, Sunday or federal holiday begin processing on the next business day.
Delivery times
Transit times are the delivery standards published by USPS for each service (USPS Ground Advantage: 2–5 business days; USPS Priority Mail: 1–3 business days) and start when USPS receives the package. Orders to Alaska and Hawaii can take up to 3 additional business days in transit. Delivery estimates are not guaranteed by USPS, and weather or carrier delays can occasionally add time.
If we cannot ship your order within the processing time stated above, we will email you with a new expected shipping date and give you the option to cancel your order for a full refund.
Order tracking
When your shipping label is created, we email you a USPS tracking number. You can follow your package at usps.com or by contacting us.
Sales tax
Prices on our website do not include sales tax. Orders delivered to an address in Florida are charged Florida sales tax: the 6% state rate plus the discretionary sales surtax of the county where the order is delivered (for example, 1% in Miami-Dade County), as required by Florida law. In Florida, shipping charges on taxable items are also taxable. We do not currently collect sales tax on orders delivered outside Florida. The tax for your order, if any, is shown at checkout before you pay.
Customs and import duties
We only ship within the United States, so no customs duties or import taxes apply to our orders.
Incorrect or undeliverable addresses
Please check your shipping address before placing your order. If you notice a mistake, contact us right away; we can update the address until the order has shipped. If USPS returns a package to us because the address was incorrect or incomplete, or because it was not collected, we will contact you. We can reship it after you pay the same flat shipping rate again, or refund the item price.
Lost, late or damaged packages
- Late package: if your tracking has not updated for 5 business days or your order has not arrived within 5 business days after the estimated delivery time, contact us. We will open an inquiry with USPS.
- Lost package: if USPS cannot locate your package, we will send a replacement at no cost or give you a full refund, including the shipping charge.
- Damaged package: if your order arrives damaged, email support@amadopetshopbotanica.com within 30 days of delivery with your order number and a photo of the damage. We will send a replacement at no cost or give you a full refund, including the shipping charge.
- Marked delivered but not received: check with neighbors and your local post office, then contact us within 30 days of the delivery date. We will open a claim with USPS and work with you on a solution.
Cancellations and changes
You can cancel or change an order by contacting us before it ships. Once an order has shipped, it can no longer be canceled, but you can return it under our Refund and Returns Policy.
Business information and contact
| Detail | Information |
|---|---|
| Store name | Amado Pet Shop Botanica |
| Legal business name | AMADO PET SHOP, INC |
| Business type | Florida Profit Corporation |
| Florida registration number | P15000057353 (Florida Department of State) |
| Business address | 1891 NW 21st St, Miami, FL 33142, United States |
| Phone | +1 305-547-1868 |
| support@amadopetshopbotanica.com | |
| Website | https://amadopetshopbotanica.com/ |
| Store and support hours | Monday to Saturday 8:00 AM–5:30 PM; Sunday 9:00 AM–12:00 PM (Eastern Time) |
| Email response time | Within 1 business day |
| Business operator | Amado Pet Shop Botanica is a pet retail store and online business operated by AMADO PET SHOP, INC, a Florida corporation. |