Last updated: October 18, 2026
This policy applies to purchases made through https://amadopetshopbotanica.com/, the online store operated by AMADO PET SHOP, INC under the customer-facing name Amado Pet Shop Botanica.
Business address: 1891 NW 21st St, Miami, FL 33142, United States
For questions regarding payments, shipping, returns, or refunds, contact support@amadopetshopbotanica.com or +1 305-547-1868.
Summary
| Topic | Our policy |
|---|---|
| Return window | 30 days, counted from the day your order is delivered |
| Item condition | New and unused, not played with by a pet, in original condition and packaging with any tags attached |
| Return method | By mail to our Miami store, or in person at the store during opening hours |
| Return shipping cost | Paid by the customer for change-of-mind returns; paid by us for damaged, defective or incorrect items |
| Restocking fee | None |
| Refund method | Original payment method |
| Refund timing | Processed within 3 business days after we receive your return |
| Exchanges | Free replacement for damaged, defective or incorrect items |
Return window
You can return items within 30 days of the date your order was delivered. The delivery date is the date shown in USPS tracking.
Items that can be returned
To be eligible for a change-of-mind return, an item must be:
- new and unused, and not played with, chewed, scratched or otherwise used by a pet;
- in the same condition you received it, in its original packaging, with any tags still attached.
Items that cannot be returned
For hygiene reasons, we cannot accept change-of-mind returns of pet toys that have been used by a pet, washed, or damaged after delivery. This does not apply to items that arrive damaged, defective or incorrect, which are covered below.
How to start a return
- Email support@amadopetshopbotanica.com within 30 days of delivery with your order number, the item or items you want to return, and the reason for the return.
- We will reply within 1 business day to confirm your return and send you return instructions.
- Pack the item securely in its original packaging and include your order number inside the package.
- Ship the package to the return address below using a trackable shipping service, or bring it to our store during opening hours.
Return address:
Amado Pet Shop Botanica – Returns
1891 NW 21st St
Miami, FL 33142
United States
Returning in person: you can bring a return to our store at the address above during opening hours: Monday to Saturday 8:00 AM–5:30 PM and Sunday 9:00 AM–12:00 PM (Eastern Time). Please bring your order number.
Return shipping costs
- Change-of-mind returns: you pay the cost of shipping the item back to us, using the carrier and service of your choice. We recommend a trackable service, because we cannot issue a refund for a return that does not reach us.
- Damaged, defective or incorrect items: we pay for return shipping. We will email you a prepaid USPS return label, or we may ask you to keep the item.
Restocking fees
We do not charge a restocking fee on any return.
Refunds
- We inspect returned items and process your refund within 3 business days after the return arrives at our store.
- Refunds go back to your original payment method. Depending on your bank or card issuer, the refund can take a further 5–10 business days to appear on your statement.
- For change-of-mind returns, we refund the price of the returned items and any sales tax charged on them. The original shipping charge is not refunded.
- For damaged, defective or incorrect items, we refund the full amount you paid for those items, including the shipping charge and any sales tax.
- We email you when your refund has been processed.
Exchanges
If an item arrives damaged, defective or different from what you ordered, we will replace it with the same item at no cost to you, including shipping. If you would like a different product for any other reason, return the original item under this policy and place a new order for the item you want.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email support@amadopetshopbotanica.com within 30 days of delivery with your order number and a photo of the item. You can choose a free replacement or a full refund. Nothing in this policy limits any rights you have under applicable law.
Order cancellations
You can cancel an order for a full refund, including shipping, at any time before it ships by emailing or calling us. After an order ships, it can be returned under this policy.
Late or missing refunds
If you have not received your refund 10 business days after we confirmed it, check with your bank or card issuer first, then contact us at support@amadopetshopbotanica.com or +1 305-547-1868.
Business information and contact
| Detail | Information |
|---|---|
| Store name | Amado Pet Shop Botanica |
| Legal business name | AMADO PET SHOP, INC |
| Business type | Florida Profit Corporation |
| Florida registration number | P15000057353 (Florida Department of State) |
| Business address | 1891 NW 21st St, Miami, FL 33142, United States |
| Phone | +1 305-547-1868 |
| support@amadopetshopbotanica.com | |
| Website | https://amadopetshopbotanica.com/ |
| Store and support hours | Monday to Saturday 8:00 AM–5:30 PM; Sunday 9:00 AM–12:00 PM (Eastern Time) |
| Email response time | Within 1 business day |
| Business operator | Amado Pet Shop Botanica is a pet retail store and online business operated by AMADO PET SHOP, INC, a Florida corporation. |