Last updated: October 18, 2026
This policy applies to purchases made through https://amadopetshopbotanica.com/, the online store operated by AMADO PET SHOP, INC under the customer-facing name Amado Pet Shop Botanica.
Business address: 1891 NW 21st St, Miami, FL 33142, United States
For questions regarding payments, shipping, returns, or refunds, contact support@amadopetshopbotanica.com or +1 305-547-1868.
Accepted payment methods
We accept the following credit and debit cards through our secure online checkout, powered by Stripe:
| Card | Accepted |
|---|---|
| Visa | Yes (credit and debit) |
| Mastercard | Yes (credit and debit) |
| American Express | Yes |
| Discover | Yes |
Card payments are processed by Stripe, Inc., our payment processor. We do not accept cash on delivery, checks, money orders, bank transfers or cryptocurrency for online orders.
Currency
All prices and charges are in U.S. dollars (USD).
When you are charged
Your payment method is charged in full when you place your order. The total includes the item prices, the flat shipping rate for the USPS service you choose, and any sales tax that applies. The full total is shown at checkout before you confirm your order.
No extra fees
We do not add card surcharges, handling fees, service fees or any other charges at checkout. The only amounts you pay are the item prices, the shipping rate and any sales tax.
Sales tax
Prices on our website do not include sales tax. Orders delivered in Florida are charged Florida sales tax (the 6% state rate plus the surtax of the county of delivery). We do not currently collect sales tax on orders delivered outside Florida. See our Shipping Policy for details.
Payment security
All card payments are processed by Stripe, Inc., a PCI DSS Level 1 certified payment processor, over an encrypted HTTPS connection. Your card details go directly to Stripe. We never see or store your full card number or security code; we only receive limited details such as the card brand and the last four digits to identify your payment.
Declined payments
If your payment is declined, your order will not be placed. Please check your card details and billing address, or contact your card issuer.
Order verification
To protect our customers, we may review orders for signs of fraud. If we need to verify an order, we will contact you by email or phone before shipping. If we cannot verify an order, we will cancel it and refund the full amount.
Refunds
Refunds are issued to your original payment method, as described in our Refund and Returns Policy. Your bank or card issuer may take 5–10 business days to show the refund on your statement.
Pricing errors
If an item is listed at an incorrect price, we will contact you before shipping and let you choose to pay the correct price or cancel for a full refund.
Business information and contact
| Detail | Information |
|---|---|
| Store name | Amado Pet Shop Botanica |
| Legal business name | AMADO PET SHOP, INC |
| Business type | Florida Profit Corporation |
| Florida registration number | P15000057353 (Florida Department of State) |
| Business address | 1891 NW 21st St, Miami, FL 33142, United States |
| Phone | +1 305-547-1868 |
| support@amadopetshopbotanica.com | |
| Website | https://amadopetshopbotanica.com/ |
| Store and support hours | Monday to Saturday 8:00 AM–5:30 PM; Sunday 9:00 AM–12:00 PM (Eastern Time) |
| Email response time | Within 1 business day |
| Business operator | Amado Pet Shop Botanica is a pet retail store and online business operated by AMADO PET SHOP, INC, a Florida corporation. |